| Name of distributor | PROTOCOL Inc. |
| Location | 2-14-12, Iwamotocho, Chiyoda-ku, Tokyo, Japan |
| Phone number | 090-2584-0365 |
| Business hours | 00-18.00（except weekends and holidays） |
| email address | info@protocol.ooo |
| Chief Operations Officer | Kota Takeuchi |
| Additional fees and other additional charges | None (prices include tax) |
| Exchanges and returns (refund policy) | Cancellation is possible through a procedure specified by the company for each service. However, refunds for payments already made are not possible. |
| Date of delivery | Use of services online |
| Acceptable means of payment. | Credit card or domestic bank transfer. |
| settlement period | Credit card payments are processed immediately, while domestic bank transfers must be made within three days of the order. |
| selling price | The selling price (including VAT, etc.) is set for each service and displayed on the relevant page. |